Soul Flow (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, and protect your information when you use our website, book classes, or interact with our services.
1. Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Booking details (such as class date, time, and attendance history)
- Any information you voluntarily provide when contacting us
We only collect information that is necessary to provide our services and improve your experience.
2. How We Use Your Information
We use your personal data to:
- Process and manage your bookings
- Communicate with you about your classes or updates
- Provide customer support
- Improve our services and user experience
- Send important service-related notifications (if required)
We do not use your data for unrelated or unsolicited marketing without your consent.
3. Payment Processing
All payments are processed securely through Stripe.
- We do not store or have access to your full card details
- Payment information is handled directly by Stripe in accordance with their privacy and security policies
4. Data Sharing
We respect your privacy and do not sell, rent, or trade your personal data.
We may only share your information in the following limited cases:
- With trusted service providers (such as Stripe), necessary to operate our services
- When required by law or legal obligations
- To protect our rights, safety, or prevent fraud
5. Data Storage & Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
Your information is stored securely and only retained for as long as necessary to provide our services and meet legal obligations.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (where legally applicable)
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided on our website.
7. Cookies
Our website uses cookies to improve functionality and user experience.
Cookies may be used to:
- Ensure the website functions properly
- Analyse website traffic and usage
- Improve content and performance
By using our website, you consent to the use of cookies in accordance with our Cookie Policy.
8. Third-Party Services
We may use third-party services such as Stripe for payment processing and analytics tools to understand website usage.
These providers have their own privacy policies, and we encourage you to review them.
9. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, tax, or accounting requirements
After this period, your data will be securely deleted or anonymised.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us via the Soul Flow website contact form.